Billing Terms & Conditions

At Olivia The Label, we are committed to providing a secure and transparent shopping experience. Please review our billing terms below to understand how payments are processed on our website.

1. Secure Payment Processing
We take your security seriously. All payments made on our website are encrypted using secure socket layer technology (SSL) and are processed via a PCI-compliant payment gateway. We do not store your full credit card information on our servers.

2. Accepted Payment Methods
We accept the following payment methods at checkout:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Please ensure the payment logos in our website footer match the methods available to you at checkout.

3. Currency and Taxes

• Currency: All prices listed on our website are in Australian Dollars (AUD).
• GST: All prices are inclusive of the Australian Goods and Services Tax (GST) where applicable.

4. Payment Timing
Payment is charged immediately at the time you place your order. Once the transaction is successful, you will receive an order confirmation email.

• If your payment is declined, your order will not be processed, and no items will be shipped.
• If we are unable to fulfill your order for any reason (e.g., stock issues), a full refund will be issued to your original payment method immediately.

5. Billing Errors
If you believe there is an error on your billing statement regarding a purchase from us, please contact us immediately so we can investigate the issue.

6. Changes to Billing Terms
We reserve the right to update these billing terms at any time. Any changes will be posted on this page.

7. Business Contact Information
For any billing inquiries, please contact our support team:

• Trade Name: Olivia The Label
• ACN: 82 742 164 529
• Email: orders@oliviathelabel.com
• Phone: +61 432 807 784
• Physical Address: 26 The Regency, Hillside VIC 3037, Australia