Terms of service

OVERVIEW

Welcome to Olivia The Label! The terms “we”, “us” and “our” refer to Olivia The Label. Olivia The Label operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Olivia The Label is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, and you have given us your consent to allow any minor dependents to use the Services on devices you own or manage.

To use the Services, including browsing our store or purchasing products, you may be asked to provide certain information, including your email address, billing, payment, and shipping details. You represent and warrant that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS

We make every effort to accurately display product information, including descriptions and images. However, colours and appearance may vary depending on your device, screen settings, or configuration.

Product descriptions are subject to change without notice. We reserve the right to modify or discontinue any product at any time and to limit quantities offered on a case-by-case basis.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. Olivia The Label reserves the right to accept or decline any order at its discretion. An order is not accepted until payment has been processed and order confirmation is issued.

Once an order has been accepted, cancellation or modification may not be possible. If an order is cancelled or amended, we will attempt to notify you using the contact details provided at checkout.

All purchases are subject to our Returns & Refunds Policy. Purchases are for personal or household use only and not for resale or commercial purposes.

SECTION 4 – PRICES AND BILLING

Prices are subject to change without notice. The price charged will be the price displayed at the time your order is placed and confirmed.

Unless expressly stated, prices do not include taxes or additional charges. You agree to provide accurate payment and account information and to promptly update any changes necessary to complete transactions.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times provided are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control.

Nothing in this section affects your rights in relation to lost, damaged, or undelivered items as outlined in our Shipping Policy and Returns & Refunds Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services, including text, images, graphics, trademarks, logos, and design elements, is owned by Olivia The Label or its licensors and is protected by Australian and international intellectual property laws.

You may use the Services for personal, non-commercial purposes only. Any unauthorised use of content is prohibited.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we do not control. These tools are provided “as is” and “as available,” without warranties or guarantees.

Your use of optional tools is entirely at your own risk and subject to the terms of the third-party provider.

SECTION 8 – THIRD-PARTY LINKS

The Services may include links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Accessing third-party websites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Olivia The Label is powered by Shopify. All transactions are between you and Olivia The Label. Shopify is not responsible for any aspect of sales conducted through this store.

SECTION 10 – PRIVACY POLICY

All personal information collected through the Services is governed by our Privacy Policy. By using the Services, you acknowledge that your information may be processed by Shopify and third-party service providers as required to operate the store.

SECTION 11 – FEEDBACK

Any feedback, suggestions, or content you submit may be used by Olivia The Label without restriction or compensation. You warrant that you have the right to submit such content.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions relating to product information, pricing, promotions, shipping details, or availability at any time without prior notice.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful purposes or in a way that infringes the rights of others, transmits malicious content, or interferes with the operation of the Services.

SECTION 14 – TERMINATION

We reserve the right to terminate access to the Services at our discretion. Obligations incurred prior to termination remain enforceable.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available,” without warranties of any kind, except as expressly stated. This disclaimer does not limit any rights or remedies available to you under applicable consumer protection laws.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Olivia The Label is not liable for indirect, incidental, or consequential damages arising from your use of the Services or products purchased.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Olivia The Label and its partners from any claims arising from your breach of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is deemed unenforceable, the remaining provisions will remain in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Olivia The Label and supersede prior agreements or communications.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without prior written consent. We may assign or transfer these Terms without notice.

SECTION 21 – GOVERNING LAW

These Terms of Service are governed by and construed in accordance with the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.